MBA FPX 5016 Assessment 1 Process Improvement Plan

Wild Dog Coffee Company: Process Improvement Plan

Wild Canine Espresso Organization, a privately possessed business, is planning to extend tasks to a subsequent area. The organization’s center goal is keeping up with consistency in its coffee creation process while investigating new menu things. Before setting out on this extension, refining inside processes and guaranteeing reliable quality are basic to the progress of the new area. This MBA FPX 5016 Evaluation 1 Interaction Improvement Plan frames the moves toward smoothing out activities and upgrading productivity.

Steps of the Process Improvement Plan

The coffee creation process is the foundation of Wild Canine Espresso’s business. The organization should survey and improve this center cycle to guarantee a good outcome during development to convey reliable quality and proficiency. Krajewski et al. (2019) noticed that normalized rehearses are essential for keeping up with brand consistency across numerous areas.

Key Strategies for Improvement

  1. Standardize Work Methods
  2. Create detailed guidelines for every step of the espresso production process, including coffee measurement, grinding, shot extraction, and milk steaming. This ensures uniformity across all baristas and locations.
  3. Staff Training
  4. Implement a comprehensive training program for employees, emphasizing the importance of quality, speed, and customer satisfaction. Monitor performance regularly to identify areas for improvement and provide ongoing support.
  5. Supplier Management
  6. Develop strong relationships with reliable suppliers to secure high-quality coffee beans and other essential materials. Consider long-term contracts to ensure consistent supply and minimize disruptions.
  7. Continuous Improvement
  8. Establish a system to identify inefficiencies and bottlenecks in the espresso production process. Encourage employee feedback and adapt procedures based on best practices and new insights.

The espresso process, from order placement to drink preparation and delivery, is critical for customer satisfaction. Appendix 1 provides a detailed breakdown of the process, helping baristas maintain high standards while accommodating modifications.

Metrics

Evaluating Process Effectiveness

Wild Dog Coffee Company has identified several metrics to evaluate the quality and efficiency of its processes. Key performance indicators include:

  • Order-to-Delivery Time: Time taken to prepare and deliver orders.
  • Customer Wait Time: Time spent waiting to place and receive orders.
  • Customer Satisfaction: Feedback on service quality.
  • Error Rates: Frequency of mistakes in order preparation.

Balancing these metrics ensures high customer satisfaction, operational efficiency, and employee morale, aligning with the goals of MBA FPX 5016 Assessment 1.

Procedure

Order Fulfillment Process

  1. Customers place their orders either in-store or online.
  2. The cashier processes payment and prints a ticket for the barista.
  3. Baristas follow precise preparation steps outlined in Appendix 1, tailored to each beverage type.
  4. Completed orders are placed at the pickup station or a designated mobile order area.

Maintaining a clean, efficient workflow ensures consistent quality and timely delivery.

Purpose

Importance of Espresso Consistency

The espresso shot is the foundation for most beverages on Wild Dog Coffee’s menu. To deliver the best experience:

  • Espresso should weigh 8–10 grams and brew for 25 seconds.
  • Portafilters must remain clean and dry to prevent contamination.
  • Extraction must be precise to avoid sourness (under-extraction) or bitterness (over-extraction).

By adhering to these standards, Wild Dog Coffee can maintain product excellence, which is critical to customer retention and brand reputation.

Process Change Analysis

Beverage Preparation Time

Analysis of beverage preparation times for 50 orders at the original location highlighted key areas for improvement. The assistant store manager identified a target delivery time of 2–3 minutes per beverage. Achieving this target reflects the process’s capability to meet customer expectations.

Cause-and-Effect Variance

Using the six “M’s” framework, Wild Dog Coffee identified factors affecting performance:

  • Workforce: Insufficient staff and inadequate training lead to delays and errors.
  • Machines: Outdated equipment slows preparation and increases maintenance needs.
  • Materials: Supply chain disruptions affect ingredient availability, especially during the COVID-19 pandemic.

Recommendations

Solutions for a Successful New Store

  1. Increase Staffing: Hire more employees to reduce workload, ensure proper training, and enhance supervision.
  2. Upgrade Equipment: Invest in additional espresso machines to handle peak hours effectively.
  3. Simplify the Menu: Temporarily limit offerings to mitigate the impact of supply shortages.

These improvements address identified challenges and ensure the second location operates smoothly, meeting the standards set by the original store and aligning with the objectives of MBA FPX 5016 Assessment 1.

Conclusion

Wild Canine Coffee Association’s decision to become stronger for its base and productive strategy. In any case, ensuring unsurprising quality across areas is crucial. By executing the ideas delineated in this MBA FPX 5016 Assessment 1 Cycle Improvement Plan, Wild Canine Coffee can achieve its expansion goals while staying aware of efficiency and purchaser reliability. These movements will arrange the association for a long stretch result in a serious market.

References 

Aupiais, S. (2020, November 10). Barista basics: How to make an espresso in 14 steps. Perfect  Daily Grind. Retrieved September 10, 2022, from  

https://perfectdailygrind.com/2018/01/barista-basics-how-to-make-an-espresso-in-14- steps/ 

Krajewski, L. J., Malhotra, M. K., & Ritzman, L. P. (2019). Operations management: Processes and supply chains. Pearson. Retrieved from  

https://capella.vitalsource.com/reader/books/9780134824673/epubcfi/6/6%5B %3Bvnd.vst.idref 

%3DP7001014064000000000000000000021%5D!/4/2%5BP7001014064000000000000 000000021%5D/74%5BP700101406400000000000000007F40C%5D/1:121%5Bexe %2Cs.%5D.  

Maia, L. B. (2020, November 23). 28 different types of coffee you drink daily. Lucky Belly.  Retrieved September 4, 2022, from https://www.luckybelly.com/types-of-coffee/ Supply Chains and the COVID‐19 Pandemic: A Comprehensive Framework. (2021). European Management Review, 18(3), 363–382. https://doi.org/10.1111/emre.12449

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